The help desk aim to provide JUST audience (Students, Faculty, Staff) with a first point of contact with information Technology and information center (ITCC), and to raise JUST community awareness of ITCC E-Services. We will do this by:

-       Resolve 70% of queries at first level.

-       Provide support and tutorials about ITCC services through ITCC page on JUST website  and Facebook.

-       Respond to calls, voicemails, emails in a timely manner.