The help desk aim to provide JUST audience (Students, Faculty, Staff) with a first, helpful point of contact with Information Technology and Communications Center (ITCC), and to raise JUST community awareness of ITCC E-Services. We will do this by:

• Resolve 70% of queries at first level.
• Provide support and tutorials about ITCC services through ITCC page on JUST website  and Facebook.
• Respond to calls, voicemails, emails in a timely manner.

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