This department is responsible for provisioning of technical services for computers and their peripherals, video surveillance systems, attendance systems, electronic archiving system and access door systems.
The department provides its services through two sections:
• Technical Support section:
Tasks of this section:
- Carry out of technical maintenance for all desktop, laptop computers, and their peripherals, including hardware and software.
- Installation and operation of computers and their peripherals including the applications necessary for their work, in addition to connecting these devices to the university's computer network.
- Periodic maintenance of the computers and peripherals when needed.
- Follow-up the permanence of the work of computers and peripherals.
- Follow up of the computer laboratories management application (Net Support).
- Installation of anti-virus application (Kaspersky).
- Development of technical specifications for computers and their peripherals and study the associated purchase orders and bids.
- Follow up of supplying companies in addition to the free warranty and emergency maintenance procedures for the section's equipment.
- Connecting computers to Active Directory in cooperation with the Department of Information Infrastructure.
- Maintenance Workshop, which main work is hardware maintenance of computers and peripherals.
• Operating and Supporting Systems section:
Tasks of this section:
- Supervise and follow-up the following systems which include installation, commissioning and connecting them with the university database:
- Video surveillance systems.
- Attendance systems.
- Electronic archiving system.
- Access Door systems.
- Development of technical specifications for the equipment and systems of the section and study the associated purchase orders and bids.
- Follow up of supplying companies in addition to the free warranty and emergency maintenance procedures for the section's systems.
Periodic maintenance of equipment and peripherals when needed.
